Founder / Director

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Dr Muriel Newman

Newsletter Delivery Problems


Whitelist email addresses from senders to prevent their messages ending up in your spam folder

You can ensure that emails you want to receive reach your Inbox, and not your junk or spam folder, by adding their addresses to your safe senders list – this is also called “whitelisting”.

Your email provider has their own instructions for adding email address to a whitelist – you can see a summary of instructions below for common providers. Information from other providers can be found by visiting their websites or by phoning their technical help desks.

The problem of genuine messages being blocked or treated as spam will probably get worse as Internet Service Providers are forced to strengthen their security systems to protect their customers from the increasing sophistication of spammers. Newsletters are particularly vulnerable because they contain numerous images and links, which security filters may classify as spam.


NZCPR newsletters


If the NZCPR’s weekly newsletter fails to arrive in your computer’s Inbox, you will need to whitelist the NZCPR’s newsletter mailing list address:

If the newsletter is going into your spam folder, you may be able to right click on it and indicate that it’s not spam.

If it’s not in your spam folder, it will have been blocked by your Internet Service Provider in your webmail account, which is on their server. In this case, you may need your ISP’s help to locate the newsletter so you can “whitelist” it to ensure that you will receive it in the future.  

Please note that if you are not receiving our newsletters and don’t sort this problem out, you are unlikely to ever receive them.

If you are finding that whitelisting our newsletter address is proving difficult, then you should not hesitate in calling your ISP’s help desk to ask their technical team to assist you. What you need to tell them is that you would like their help in whitelisting the NZCPR’s newsletter mailing address – – so you can be sure of safely receiving the newsletter in your Inbox each week.

Please don’t forget that if you are having difficulty receiving the newsletters, they are also posted on the website each week, so you can still keep up with what’s going on while the delivery problem is being resolved.

I hope this message clarifies the situation for you – and good luck with sorting it out.


Making sure our NZCPR newsletters always arrive

To make sure our NZCPR newsletter emails always arrive in your inbox, add our email address to your safe senders list. Just choose your email provider below and follow the steps – or, if they are not there, visit their website to find the instructions. Don’t forget, if you have difficulty, call their help desk and ask for assistance.


Google Mail users

1. Select ‘contacts’ from the ‘Gmail’ dropdown menu on the left hand side of your Gmail Inbox
2. Select ‘contacts’
3. Select ‘add to contacts’ from the top menu bar
4. Enter the email address
5. Select Add

If an newsletter email is in the Spam folder, you can mark it “Not Spam” to whitelist it.

If you have any issues, try visiting the Gmail support page.


Windows Live Hotmail users:

1. Open your email settings
2. Select ‘Options’ from the dropdown menu 
3. Select ‘Safe and blocked’ senders
4. Select ‘Safe senders’
5. Type into ‘Sender or domain to mark as safe’
6. Click ‘Add to list >>’

If you have any issues, try visiting the Windows Live support page.


Yahoo!Xtra Webmail Instructions:

1. Right click on the email in your inbox
2. Click Add Sender to Contacts, check the details and click Save

Alternatively you can click on the Add Contacts link (it is on the left hand panel of your inbox), fill in all required fields and click save. If the email goes directly to your Spam Folder first you can add it to the safe list:

1. In your Spam folder, click on the email and select it
2. Right click on the email in your inbox, click Add Sender to Contacts
3. Check the details and click Save

If you have any issues, try visiting the Yahoo! Xtra support page.


Microsoft Outlook 2003/2007/2016 users:

1. Open your email message
2. Click on ‘Junk’ in the task bar
3. Click on ‘Junk E-mail Options’ from the drop down menu.
4. Click on the ‘Safe Senders’ tab
5. Enter the email address you want to save
6. Click on ‘Add Sender to Safe Senders List’
7. Click ‘Apply’
8. Click ‘OK’

Outlook Express:

1. In Outlook, go to the Tools menu.
2. Select “Address Book”.
3. Click New and select New Contact from the drop-down menu.
4. Type in email address and include any details you want.
5. Click OK.
If you have any issues, try visiting the Microsoft support page.


Apple Mail users:

1. In the message list, select the sender you want to make a VIP
2. Click the sender’s name or email address in the message header, then select VIP

If you have any issues, try visiting the Apple support page



1. Open the email.
2. Ctrl-click the sender’s email address and select “Open in Address Book.”
3. Verify the sender’s contact details.
4. Click Save.